Front Office Management Services

Improving the patient experience

Med Bridge front office management services is guided by a skilled medical management team and integrated clinical technology that helps medical practices increase patient satisfaction and experience.

Insurance Eligibility

Our first step before scheduling a patient's appointment is to verify their insurance eligibility, which ensures that no claims will be denied or rejected.

Patient Calls

Our front desk professionals make sure every single call or message will be answered on the same day whether it be an appointment or any questions.

Appointment Confirmation

Our appointment reminder team ensures every patient is notified before the visit date.

Patient Follow-Up Visits

We keep a record of every patient in a systematic and professional way to make sure follow up visits are on time.

Patient Payment Collection

Our patient payment team ensures front desk staff know the remaining payments of patients at the time of visit, while also calling patients for reminders on remaining payments.

Surveys and feedback

We collect valuable feedback by listening to patients’ problems and resolving their issues.

Monthly Reports

Our monthly reports provide valuable information on everything from patient visits to revenue collection.

Audit and Compliance

We regularly audit front desk, billing, and all other departments to guarantee HIPAA compliance and the efficient execution of activities.

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